Shipping policy

1. Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Once your order has been processed, you will receive a confirmation email with tracking information.

  • During peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Times

Estimated delivery times:

  • United Kingdom: 5–10 business days

  • International Orders: 7–15 business days

Please note that delivery times are estimates and not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer:

  • Free shipping promotions

  • Discounted shipping during special campaigns

These offers will be clearly stated on the website when available.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

If you do not receive tracking information within 5 business days of placing your order, please contact us at:
[Insert Support Email]

5. Delays

While we work hard to ensure timely delivery, delays may occur due to:

  • Courier service issues

  • Customs clearance (for international orders)

  • Severe weather or unforeseen circumstances

DailyDock is not responsible for delays outside of our control.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided and the package is returned to us:

  • The customer may be responsible for additional shipping charges.

We are not responsible for lost packages due to incorrect address information.

7. Lost or Damaged Packages

If your package arrives damaged or is lost in transit:

  • Contact us within 7 days of delivery (or expected delivery date).

  • Include your order number and supporting photos (if damaged).

We will investigate and work with the courier to resolve the issue as quickly as possible.

8. Customs, Duties & Taxes (International Orders)

For international orders, customs fees, duties, or import taxes may apply depending on your country’s regulations.

These charges are the responsibility of the customer.

9. Contact Us

If you have any shipping-related questions, please contact us at:

Email: nweke15@yahoo.co.uk
Website: https://dailydock.co.uk